FAQ

PAWZ is one of the first companies in Prague to provide pet care with a strong focus on an individual approach and a care plan tailored to each animal’s needs. Our goal is to combine a professional level of service with a personal approach, genuine love for animals, and the highest standard of care.

We build long-term relationships based on trust, understanding, and open communication, not only with our four-legged clients, but also with their owners. We are not just the people who walk your dog. We want to be your reliable partner and, for your pet, a familiar, safe, and favourite person.

We understand how strong the bond is between you and your animal companions. That is why we place great importance on quality care, safety, a kind approach, and regular communication. As part of our services, we provide ongoing updates from walks and sitting, including photos and information about how your pet is doing.

Our team members are trained in pet care, understand dog socialisation, safe handling, and the basics of animal communication. They are also certified in animal first aid and basic animal care.

Monday – Friday: 9 a.m. – 5 p.m.

All services rendered outside of the above times are subject to additional fees.

Yes, we are.

We carry a liability insurance policy that will cover up to 10 million crowns in damages. This protects you from financial loss in the event we are liable for accidents that occur while caring for your pets.

Here are just a few of the many benefits that running can offer your pooch:

• Helps prevent obesity
• Strengthens cardiovascular system
• Tones muscles
• Strengthens bones
• Improves and stabilizes mood
• Enhances mental alertness
• Improves sleep

Is your dog walker able and willing to run 30-45 minutes with your dog? Are you sure?

Of course, not all dogs are ready to run. Some breeds are better suited for walks, so are puppies under one year old, elderly dogs, and dogs with health issues. Always talk to your vet before starting your dog on a running program.

Every session starts with a short walk to get loose. Then it’s time to run. Your dog will always be leashed, and we carry waste bags and water at all times. Runs will always be at your dog’s pace. Again, we’ll finish the day with a short walk to cool down.

Absolutely! The more exercise your dog receives, the happier, healthier, and more well-behaved your dog will be. You may think that a potty break in the morning and a potty break in the evening after work is enough for your pet, but experts have proven that in order to fully maintain a doggy-life lived to its full potential, they need to be able to get out to exercise, keep a steady pace on a nice long walk every day.

Each walk can be customized to your specific needs, but in general, all walks include fresh water change, feedings and non-injectable meds.

This is always based on individual agreement and mutual understanding.

Some clients are happy when their dog has a doggie friend to enjoy the park with during a walk. However, if your dog does not enjoy meeting unfamiliar dogs, is unwell, needs a calmer routine, or you simply prefer them to be walked alone, we will always agree together on how the walk should look and how it will be handled.

We understand the benefits of shared walks and the positive social aspect of a small dog group. At the same time, we always prioritise an individual approach to ensure the maximum safety, comfort, and happiness of your four-legged friend.

Our overnight sitting service is designed to help your dog feel as close as possible to their normal home routine,  safe, calm, and with the comfort of knowing they are not alone.

During overnight sitting, we spend approximately 10 hours per day in your home. The service includes morning and evening walks, which are always adapted to your dog’s habits and individual needs. By prior agreement, an additional visit and walk during the day can also be added, depending on your dog’s needs.

We stay overnight with your dog in your home, so they have company, peace, and a sense of security. At the same time, you can feel reassured that while you are away, not only your dog but also your home, plants, and other small household needs are being looked after.

Our overnight sitting service is designed to help your dog feel as close as possible to their normal home routine , safe, calm, and with the comfort of knowing they are not alone.

During overnight sitting, we spend approximately 10 hours per day in your home. The service includes morning and evening walks, which are always adapted to your dog’s habits and individual needs. By prior agreement, an additional visit and walk during the day can also be added, depending on your dog’s needs.

We stay overnight with your dog in your home, so they have company, peace, and a sense of security. At the same time, you can feel reassured that while you are away, not only your dog but also your home, plants, and other small household needs are being looked after.

For most dogs, three visits per day are usually enough. However, every service is tailored individually to your dog’s needs, so the number and frequency of visits are always adapted to their routine, personality, and habits.

A young puppy can suffer from two things: separation anxiety and a small bladder. Puppy visits ease both these issues. A regular schedule helps to curb those nasty symptoms of separation anxiety: destructive or unhealthy chewing, and excessive barking or yelping. Plus, reliable scheduling makes your puppy’s house and crate training more effective.

That depends on your schedule. Generally, for a nine-to-five worker we assume you have to be away from your puppy from about 8 a.m. to 6 p.m. If we are visiting twice a day, we aim for a 10 a.m. visit and an afternoon visit around 2 p.m. The idea is to reduce both the length of time a young dog has to go without a bathroom break and the time he or she has to spend alone.

Positive reinforcement training using a marker—either a clicker or repetition of the word YES—and rewards to reinforce good behaviour. Rewards don’t always have to be treats; they can be praise, pats or toys. Dogs learn best when they are taught slowly, with each new challenge supported by a prior success. Learning based on building success after success is the most durable, and dramatically increases your dog’s desire to do what you want.

Positive reinforcement motivates your dog with things she likes so she wants to listen to you. A dog trained with positive reinforcement has a happy attitude toward learning, which will make her a much better companion.

Dogs learn best if you practice in very short, upbeat sessions, 2-5 minutes each, several times a day. In addition to these dedicated training sessions, the most powerful teaching tool you have is your willingness to incorporate training into real life. We’ll show you how to integrate real-life rewards into routine interactions with your dog, such as feeding, walking, and playing.

Your puppy is learning right now from every single interaction with you, whether you are consciously teaching her or not. This is the time to begin fostering the behavior you would like to see in your adult dog. What your puppy learns first she learns best!

Yes! We will reinforce good behavior training on our walks and practice the commands you have learned with our trainer.

Lots of listening on our part! It gives us a chance to meet your dog and get to know his/her personality and quirks, the places he/she likes to go and the places he/she doesn’t. It’s also a way for you to meet with us.

The latest and greatest on your dog—where he/she went, what he/she got up to and whether there were any issues. We’ll even send you a picture from the walk!

Outside of times you don’t have access to a computer we ask that you please send us an e-mail or fill in the contact form for schedule changes. To schedule a new date/time/service, please use the schedule form. A second option would be to call or SMS us.

We try and keep everything digital when it comes to scheduling. Our schedule forms try and make your requests as exact as possible. Schedule changes submitted through a phone call can be vague leave more room for miscommunication The schedule forms help us keep a digital record of your request and save us lots of time we can then dedicate to improving service.

If you’d like to discuss issues your dogs are having or any issues you might have with service in general. Emailing is great and simpler for most things, but when it comes to the care of your dogs, concerns about service, etc. we feel a phone call is always best.

We know that things come up last minute, and you may need to cancel a day here and there.

To cancel a scheduled dog walk/run or a puppy visit, please send us an e-mail, fill in the contact form, send an SMS or call us. Please let us know before 7 p.m. on the day prior to scheduled service.

For dog sitting, a 2-day (7 days for reservations that include a holiday) notice is required and appreciated to cancel a scheduled reservation.

For dog walking/running and puppy visits we will be sending you an invoice on a monthly basis via e-mail. For dog sitting, payment is due within 7 days of confirmation of your requested service by the office. You can either transfer the sum to our account or pay in cash.

We do not put your personal address on your key tags. The only definable trait we put on your key tag is your dog’s name.

Call us at 602.318.006. Email us at info@pawz.cz, or fill out the contact form.